Who We Are
As a direct partner of ServiceNow, ISM provides pre-built artifacts that accelerate the introduction of, or improvement of, processes and operational methodology within the business. In addition to pre-sales support and implementing the ServiceNow suite, ISM both runs and manages ITOM, ITSM, and Security Operations for our clients across various industries.
IT Performance and Consulting
Integrated Solutions Management, Inc. (ISM) is a long-time IT performance and management consulting firm specializing in solving and managing complex technology projects and solutions. Founded in 1991, ISM’s roots are in IT Service Management (ITSM), Project and Portfolio Management (PPM), and Organizational Change Management (OCM) processes and solutions. Leveraging our extensive and diverse experience and expertise in these areas, ISM is a premier ServiceNow Gold Sales and Services Partner, and Authorized Training Partner. We are currently developing, managing, improving, optimizing, and supporting — both inside and outside of the traditional IT process space — some of the most complex commercial, MSP, and Department of Defense (DoD) ServiceNow instances.
ISM has been a partner to most enterprise platform OEMs (CA, BMC, HP) and has found that ServiceNow has the best Partner Program in the industry. There is a true partnership throughout the lifecycle of the customer’s transformation – from sales through go live through future roadmap and strategy. ISM is 100% focused on ServiceNow and bringing the Gold Services and Sales expertise to our customers.
impact, speed, and delivery of IT
ISM’s combination of tool expertise, industry-leading process consulting and mastery of Organization Change Management results in predictable and effective enterprise transformation. Our unique capability allows the ISM delivery team to excel on any type of engagement from the smallest and simplest to the largest and most complex.
12471 W Linebaugh Ave Suite 200, Tampa, FL 33626