Who We Are

As a direct partner of ServiceNow, ISM provides pre-built artifacts that accelerate the introduction of, or improvement of, processes and operational methodology within the business. In addition to pre-sales support and implementing the ServiceNow suite, ISM both runs and manages ITOM, ITSM, and Security Operations for our clients across various industries.

IT Performance and Consulting

Integrated Solutions Management, Inc. (ISM) is a long-time IT performance and management consulting firm specializing in solving and managing complex technology projects and solutions. Founded in 1991, ISM’s roots are in IT Service Management (ITSM), Project and Portfolio Management (PPM), and Organizational Change Management (OCM) processes and solutions. Leveraging our extensive and diverse experience and expertise in these areas, ISM is a premier ServiceNow Gold Sales and Services Partner​, and Authorized Training Partner. We are currently developing, managing, improving, ​optimizing, and supporting — both inside and outside of the traditional IT process space — some of the most complex commercial, MSP, and Department of Defense (DoD) ServiceNow instances.

ISM has been a partner to most enterprise platform OEMs (CA, BMC, HP) and has found that ServiceNow has the best Partner Program in the industry. There is a true partnership throughout the lifecycle of the customer’s transformation – from sales through go live through future roadmap and strategy. ISM is 100% focused on ServiceNow and bringing the Gold Services and Sales expertise to our customers.

Revolutionize the
impact, speed, and delivery of IT

ISM’s combination of tool expertise, industry-leading process consulting and mastery of Organization Change Management results in predictable and effective enterprise transformation. Our unique capability allows the ISM delivery team to excel on any type of engagement from the smallest and simplest to the largest and most complex.

Mission

The Mission of Integrated Solutions Management is to exceed our Clients’ expectations by delivering practical business solutions that produce quality results, through service excellence and long-term relationships.

Vision

The Vision of Integrated Solutions Management is to be recognized as a valued business partner and respected as a quality-focused solutions provider by our clients, employees, and business associates, achieving long-term success and consistent profitability through service delivery excellence.

Guiding Principles

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RESPECT

We will respect and value our employees as our number one asset. Our success is directly related to acquiring, mentoring, training, rewarding, and retaining our employees as quality team members.
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DEVELOP

We will develop a focused business strategy to leverage our resources, skills, and client relationships to build long-term value as a company, while exercising the agility to react to the ever-changing business environment.
C

FOSTER

We will foster the belief that service excellence is our heart and soul, the critical element in our client relationships. It is how we first meet our unwavering commitment to client satisfaction, and then surpass it to deliver exceptional value.
C

IDENTIFY

We will identify and respond aggressively to new business opportunities, and commit to success in each undertaking.
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MAINTAIN

We will maintain the highest standards of ethics and business conduct while requiring our employees to perform at the highest levels of professionalism, competence, and quality.

Contact Us

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info@ism4it.com

12471 W Linebaugh Ave Suite 200, Tampa, FL 33626