Our Framework for IT Success℠ (FRITZ®) defines, designs, and integrates all of the processes required in a high-performance IT organization.


ISM has invested more than 27 years into the development and enhancement of FRITZ®, the Framework for IT Success℠. FRITZ® is a copyrighted IT management framework – the first IT framework that defines, integrates, and measures all the business processes required to run IT as if it were a business within the enterprise. FRITZ® evolved through the deployment of IT performance Improvement initiatives for enterprises and government agencies.

FRITZ® enables organizations to:

  • Achieve Organizational Missions, Goals, and Objectives

  • Improve Customer Centricity and Experience

  • Deploy IT with Agility and Scalability

  • Reduce Technical Footprint and Complexity

  • Operate More Efficiently and Effectively

  • Achieve Operational Excellence


ISM has unparalleled definition and implementation capabilities for all types of IT Management Systems. While 27 years of business operation has certainly given us the experience and credibility to become your trusted advisor, it is the combination of our expertise, top-tier, best-in-breed staff, and the innovation of our performance improvement methodology, FRITZ®, that sets us apart from other organizations.

ISM has matured our client organizations quickly through:

  • Self-assessments and Improvement Roadmaps

  • Maturity Planning and Guidance

  • Process Definitions and Workshops

  • Integrated CSF’s, KPI’s, and Continuous Improvement Strategies

  • Integrated CSF’s, KPI’s, and Continuous Improvement Strategies

  • Organizational Change Readiness and Adoption

  • Operational Excellence and Performance


ISM brings a truly unique offering to the Program Management Office (PMO) organization. Through our proprietary FRITZ® methodologies, ISM integrates the full suite of Service Portfolio, Application Portfolio, Infrastructure Portfolio, and Project Portfolio Management disciplines, with the required governance, into an optimized delivery that enables innovation and agility within the enterprise or agency.

ISM delivers enterprise-level portfolio management through:

  • Demand Management

  • Resource Management

  • Investment Management

  • Risk and Cost Management

  • ITSM Process Integration

  • Quality and Deployment Management


ISM leverages enterprise-grade technology to ensure our clients’ enablement is scalable, adaptable, and secure. Our extensive experience deploying these technology platforms ensures that we can deliver and measure each of our 27 FRITZ® business processes required to run IT as a business. For global 2000 companies and large governance agencies alike, ISM has helped deploy technology platforms that exceed our clients’ expectations.

  • Process and Functional Requirements

  • Agnostic Tool Evaluation and Road-mapping

  • Integration and Implementation

  • Upgrades and Solution Management

  • Training, Enablement, and Organizational Change

  • Enhancement, Maintenance, and Support


Federal government contracting vehicles: GSA Schedule 70 (IT Services), GS-35F-0193X;

Federal Aviation Administration (FAA) eFAST contract holder, DTFAWA11A-00153;

and SeaPort-E contract holder, N00178-12-D-6912