ServiceNow Suite

As a Strategic Partner of ServiceNow, ISM provides pre-built artifacts that accelerate the introduction of, or improvement of, processes and operational methodology within the business. In addition to pre-sales support and implementing the ServiceNow suite, ISM both runs and manages ITOM, ITSM, and Security Operations for our clients across various industries. ISM’s combination of tool expertise, industry-leading process consulting and mastery of Organization Change Management results in predictable and effective enterprise transformation. Our unique capability allows the ISM delivery team to excel on any type of engagement from the smallest and simplest to the largest and most complex.

Customer Service Management

Customer Service Management

With an omni‑channel customer service solution, service leaders can use structured service management processes to fix the root cause of customer issues and drive continuous improvements. The result is not just reduced case volume but improved customer loyalty.

Field Service Management

Field Service Management

ServiceNow’s ITSM solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs—and devote more time to innovating and creating the consumer‑like self‑service experience that users expect.

IT Operations Management

IT Operations Management

Stop Outages Before They Start with ServiceWatch Suite

Asset Management

Asset Management

Tracks the financial, contractual, and inventory details of hardware, software, and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle.

Application Development

Application Development

Delivering applications fast enough to keep up with business demands is challenging, but app development on the ServiceNow Platform makes it easy for your employees — including administrators and other low‑code developers — to build cloud‑native applications that improve how your business works.

Project Management

Project Management

Helps organizations minimize the business impact of service disruptions and prevent future disruptions. Problem Management helps IT investigate the root cause of an incident through structured problemanalysis, then document solutions and workarounds in the knowledge base.

Demand Management

Demand Management

ServiceNow Demand Management centralizes strategic business and IT requests, streamlining the investment decision process for new products, services, repairs, and enhancements.

ServiceWatch

ServiceWatch

Suite builds seamlessly on your existing ServiceNow® IT Service Management (ITSM) investment to deliver a comprehensive and integrated set of ITOM capabilities.

Service Mapping

Service Mapping

SN’s patented “top‑down” approach to service mapping discovers and maps the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments. Service Mapping continuously monitors IT infrastructure for service‑affecting changes and updates service maps in real‑time.

Event Management

Event Management

Automatically creates actionable alerts from infrastructure events captured by third‑party monitoring tools.

Security Operations

Security Operations

ServiceNow Security Operations connects the workflow and systems management capabilities of the ServiceNow platform with security data from leading vendors.

IT Service Management

IT Service Management

ServiceNow’s ITSM solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs—and devote more time to innovating and creating the consumer‑like self‑service experience that users expect.

Finance Service Management

Finance Service Management

With ServiceNow’s Finance Service Management solutions finance staff can efficiently fulfill submitted requests including financial reports, procurement and payroll issues; and gain visibility into work requests and trends over time. As a result, finance can provide better service and more effectively execute its fiduciary responsibilities to the company.

Legal Service Management

Legal Service Management

Enable legal staff to efficiently fulfill service requests. Now legal management has visibility into work requests – such as contracts, legal research and policy queries; resource utilization and service delivery performance.

HR Service Management

HR Service Management

Using our HR Service Management solutions will help you focus your resources on strategic priorities. Now you can create a system of engagement that complements existing applications for core HR, talent and workforce management.

Service Portal

Service Portal

Provides an alternative user experience to the standard platform UI. It is easy to configure, customize, and extend, similar to what users are used to in other consumer products.

Service Catalogue

Service Catalogue

ServiceNow Service Catalog provides effective and efficient workflow, approval, and automation capabilities. This helps you improve the customer experience, accelerate service delivery, and reduce operational costs — alleviating the pressure on IT and other corporate service providers.

Performance Analytics

Performance Analytics

Provide secure, simple access to key performance indicators (KPIs) and metrics that enable you to be proactive about improving business services.

Facilities Service Management

Facilities Service Management

Allows the customer to manage, visualize, and optimize the cost of occupancy. Facilities requests are automatically assigned to designated facilities specialists or teams using configurable rules.

Resource Management

Resource Management

ServiceNow Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks.

Governance, Risk and Compliance

Governance, Risk and Compliance

Service management best practices deliver operational efficiencies and enhance GRC efficacy and control by delivering a system of engagement and real time actionable insights about the enterprises' risk and compliance operations.

 
 
 

 

ServiceNow Applications

sad

Salesforce

Salesforce is the leading Customer Relationship Management (CRM) platform on the market. Integrating with the ServiceNow platform enables seamless sharing of customer and sales related information so you can get more leads, accelerate productivity, make insightful decisions, and close more deals.

sad

Jira

JIRA is the #1 software development tool used by agile teams. Leveraging the power of JIRA software through integration with the ServiceNow platform enables flexible planning, accurate estimations, value-driven prioritization, and transparent execution of your software development lifecycle.

sad

Solar Winds

Combining the power of your ServiceNow platform with SolarWinds’ industry leading IT management and monitoring tools enables integrated IT service and operations resulting in faster time to service resolution and increased satisfaction of service level agreements (SLAs).

sad

Google Maps

Need to know where your field services technicians, assets, or other important resources are located? Leverage the power of google maps to drive efficiencies in Field Service Management, Customer Service Management, Asset Management and other areas of your ServiceNow platform.

sad

Nagios

Nagios provides enterprise-class open source IT monitoring, network monitoring, and server and applications monitoring. Integrating Nagios with ServiceNow allows your team to focus more on incident and problem resolution, and spend less time creating and managing service desk tickets.

sad

Ubersmith

Ubersmith is an integrated, modular software suite for billing, infrastructure management and help desk services. These functions are streamlined when integrated with the ServiceNow platform, providing improved efficiencies and time savings.

sad

Qualys

Qualys provides network solutions that automate the full spectrum of auditing, compliance, and protection of IT systems and web applications. An integration with the ServiceNow platform provides real time visibility of your enterprise’s global IT infrastructure.

sad

SCCM

Microsoft System Center Configuration Manager (SCCM) provides the ability to manage PCs, servers, and mobile devices from a single management console. Integrating with the ServiceNow platform provides streamlined operations with a unified IT management infrastructure, consolidated reporting, and simplified administration.

sad

SCOM

Microsoft System Center Operations Manager (SCOM) is a cross-platform infrastructure monitoring solution that helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for datacenter and cloud systems. Leveraging information from SCOM through an integration with the ServiceNow platform provides increased operational efficiencies for your service desk and configuration management teams.

sad

Great Plains

Great Plains is an enterprise resource planning (ERP) solution that enables greater control over financials, inventory, and operations. When coupled with the ServiceNow platform, Great Plains provides access to financial management and accounting, inventory management and operations, human resources and payroll, and sales and service data enabling the measurement of company performance.

sad

Netsuite

NetSuite is a leading integrated cloud business software suite that includes ERP, CRM, ecommerce solutions and back office operations such as financials and business accounting.

sad

QuickBooks

Integrate Quickbooks, the #1 rated small business accounting software, with your ServiceNow platform to automate accounting, expense tracking, and financial reporting tasks with your enterprise service management solution.

sad

OKTA

Utilizing an integration with Okta allows your users to securely connect to your ServiceNow platform, enabling a secure identity management solution with single sign-on capability. Okta is an industry leading identity management solution for cloud-based and on premise applications.

DISCLAIMER


Federal government contracting vehicles: GSA Schedule 70 (IT Services), GS-35F-0193X;

Federal Aviation Administration (FAA) eFAST contract holder, DTFAWA11A-00153;

and SeaPort-E contract holder, N00178-12-D-6912